The primary purpose of starting a business (at least in most cases) is to make money, and lots of it. Entrepreneurs pick a business idea they are sure will be popular, with product and service features they know will be irresistible to consumers. Their thoughts are filled with how many customers they need to meet their projections, how much traffic they need to draw, and how the operations can be streamlined. They are sure that once they have all the details worked out, the customers will show up in droves.
Very often, this confidence in their venture spills over into their marketing materials such that the messages they deliver are misfocused on how great the business, products or services are. Unfortunately, this classic approach is no longer effective. Today’s consumers are more knowledgeable and savvy than ever before…and they are far more concerned with what your product can do for them. The new adage for defining marketing efforts must be Ask not what your customer can do for you, but what your business can do for your customers!
Every bit of your marketing effort, from the website to personal sales to follow-up contact, must be completely customer-centric. Everything you think about your venture needs to start and end with your target market. They don’t care what you need, what you want, or how you feel. They only want to know what your products or services are going to do for them. Just remember, it’s not about you, it’s all about the customer.